Support / Knowledge_Base

Frequently Asked Questions

51 answers covering sign-up, competitions, doubles, video submissions, scoring, judging and account help. Can't find it? Ask us at the bottom.

Getting Started

6 answers

Competitions & Divisions

7 answers

Doubles & Teams

4 answers

Submitting Scores & Video

10 answers

Scoring, Points & Leaderboards

9 answers

Judging & Fair Play

4 answers

Profile, Privacy & Account

7 answers

Technical & Other

4 answers

Couldn't get an answer? Email us.

Ask the organisers

Goes straight to admin@masterclassgames.com

Frequently Asked Questions

Getting Started

What is Masterclass Games?

How do I create an account?

I signed up with Google. Do I still need to register a profile?

I registered but never received the verification email.

I forgot my password.

Why do I have to complete a captcha?

Competitions & Divisions

How do I enter a competition?

My name isn't showing under my age division.

How do I pick the right division?

Can I change divisions after joining?

How do I withdraw from a competition?

What is the difference between an online and an in-person event?

Where do I see the event schedule and deadlines?

Doubles & Teams

How do doubles teams work?

What team categories exist?

My partner pulled out — what now?

Who submits the team score?

Submitting Scores & Video

How do I submit a score?

Why does it say I must enter the competition first?

What video proof is required?

How do I upload my video?

Which video links are accepted?

My upload failed or the file is too large.

Can I edit or delete a submission?

Can I resubmit if I do the workout again?

How long does verification take?

My submission was rejected — what do I do?

Scoring, Points & Leaderboards

How are points awarded?

What happens if I don't submit a workout?

How are ties broken?

How are RX and Scaled ranked against each other?

How do time-capped workouts work?

What is a Time (endurance) workout?

What is a judge penalty?

What is the Fun Leaderboard?

My score looks wrong on the leaderboard.

Judging & Fair Play

Who reviews my submission?

Is judge activity tracked?

How do I become a judge?

What happens if someone cheats?

Profile, Privacy & Account

How do I change my profile photo?

How do I enter my date of birth?

What information is public?

Can I switch between light and dark mode?

How do I stop receiving emails?

Emails from Masterclass Games land in my spam folder.

How do I delete my account?

Technical & Other

Which browsers and devices are supported?

A page won't load or shows an error.

Can I use the Masterclass Games logo?

How do I host or sponsor a competition?

Couldn't get an answer? Email us.

Ask the organisers